HOW TO MOTIVATE EMPLOYEES WHEN THEY DON’T WANT TO PUT IN THE WORKEvery person is motivated by different factors. Everyone has hopes, desires, and values that motivate us. Don’t think for a moment that money is the sole motivation. This is simply not the case. People are playing because of a variety of reasons. The only way to grasp that is to be able to listen. Once you have a clear understanding, you can prepare them for success by putting them in the right position where they can fulfill the promise. This will give them the motivation to do their best for you since you made it possible for them. Get it? Therefore, you must utilize your ears and pay attention to the employees you employ. It’s important to have a conversation with them to understand what they’d like to do with their career. What is their goal? What are they looking to do with their lives? When you sit down with them and take notes, you’ll be able to help your employees prepare to be successful while also motivating them to do their best and work quickly.
IS THE CUSTOMER ALWAYS RIGHT?If I encounter an unhappy client, the very first thing I’d like to determine is if they’re right. I speak to all people involved and gather all the data that I can. In the end, somebody must make a phone call and, as the boss it likely needs to be you. No one likes an employee who tries to pass the buck. If the buyer is right, You apply something every person in sales or customer service requires to be able to do: empathy. It is not your intention to enter with anything other than compassion. I ask questions and take note of what I hear before trying to solve it. I’ve previously spoken about the importance of listening to leaders. This is true to this particular situation.
MEETING CLIENT DEMANDS AND AGENCY CAPABILITIESI think the top seven individuals make a company tick. If those people regrouped and moved to a new firm, that company would be able to recognize the company they all come from. Consider it. What do you think about teams in sports? There’s no way to say “The Lakers are great.” It’s Kobe and Jack working together as a team, and the Lakers are good. This isn’t about the Knicks winning because they win. Knicks can boast Willis Reed and Clyde Frasier. The people that comprise the team. If you’re a leader at an agency, or you run an enterprise yourself and you’re frustrated that you’re not doing as well as a different company or maybe you’re jealous they’re doing something which you’re not…stop it. Stop comparing their skills and capabilities. Go to hire them to meet the needs of your clients. Find those who are already in the field and join them on your team.
CREATE SPEED BY GIVING TRUSTThe reason why so many teams and testing consulting services fail is that new managers aren’t sure how to trust their staff. There are many discussions about the way that “trust is earned.” I find that slow and egocentric. There’s a time when you need to allow your child to “swing the bat.” It’s a point at which you must throw them into the pool and allow them to swim. This is what I’ve been doing from the beginning. Most managers are reluctant to trust due to fear of consequences. They are afraid of the stress caused by losing. They are afraid of what could occur if an employee makes a mistake or if mistakes occur. If you’re worried about losing short-term and you’re afraid of losing in the short term, you’re making people feel more trusting. In the end, it makes you take longer over time and can hurt the chances of success. I’m the opposite. Instead of placing restrictions on my employees at the beginning, I allow them the freedom to roam. If they commit a crime that could cost them my trust, I’ll place limitations around them. The majority of managers do the opposite — they’ll impose limitations and barriers on employees right from the beginning and then remove them when they “prove” themselves. This is the reason why managers are prone to “micro-manage” upfront. This is especially true when a manager is brand new to their job — since they’re in the “execution” mindset that they used to be before they were in their new position and would be unable to transfer everything to another person.
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