How to Get Synthetics Monitoring to Work in New Relic


In today’s digital landscape, where website performance and uptime are critical to business success, monitoring and maintaining the health of your web applications is of utmost importance. This is where synthetics monitoring comes into play. In this article, we will explore how to effectively set up and utilize synthetics monitoring in New Relic, a popular application performance monitoring (APM) tool.

Understanding Synthetics Monitoring

Synthetics monitoring is a technique used to proactively monitor the availability and performance of web applications by simulating user interactions. It involves creating synthetic tests that mimic user actions, such as clicking links, submitting forms, or validating specific content. These tests are executed at regular intervals from multiple locations worldwide, providing insights into application performance and identifying potential issues before they impact real users.

Benefits of Synthetics Monitoring in New Relic

Implementing synthetics monitorings in New Relic offers several advantages. Firstly, it enables you to gain a comprehensive understanding of your application’s availability and response times from different geographic regions. This data helps you identify performance bottlenecks and optimize your application accordingly. Additionally, synthetics monitorings allows you to establish baseline performance metrics and set alert policies to notify you of any deviations, ensuring proactive issue resolution.

Setting Up Synthetics Monitoring in New Relic

To start using synthetics monitoring in New Relic, you need to follow a few simple steps. Firstly, ensure that you have a New Relic account and the necessary permissions to configure synthetics monitors. Next, access the New Relic dashboard and navigate to the Synthetics section. Here, you can create and manage your synthetic tests.

Configuring Synthetic Tests

When setting up a synthetic test, you’ll need to define the target URL and specify the desired test actions. New Relic provides a user-friendly interface that allows you to record interactions, set assertions, and customize test scripts based on your application’s specific requirements. You can simulate complex user scenarios and validate critical functionalities to ensure a seamless user experience.

Choosing the Right Test Locations

New Relic’s synthetics monitoring supports multiple test locations worldwide. It’s important to choose locations that represent your target audience or regions where you anticipate high traffic. By selecting the appropriate test locations, you can obtain accurate performance data and identify potential issues that may vary across different geographies.

Customizing Alert Policies

To effectively monitor your application’s performance, you can customize alert policies in New Relic. These policies allow you to set thresholds for response time, error rates, and other metrics. When a synthetic test violates these thresholds, you receive notifications via email, SMS, or integrations with popular incident management tools like PagerDuty or Slack.

Analyzing Synthetic Data and Reports

Once you have gathered data from synthetic tests, New Relic provides insightful reports and visualizations to help you analyze the performance of your web applications. You can monitor trends, track improvements over time, and identify patterns that affect user experience. These reports aid in making informed decisions and prioritizing optimizations based on real-time data.

Troubleshooting Synthetics Monitoring Issues

While synthetics monitorings is a powerful tool, there may be instances where you encounter issues or discrepancies in the test results. To troubleshoot these problems, New Relic offers a range of troubleshooting resources and best practices. You can consult the New Relic documentation, community forums, or reach out to their support team for assistance. Additionally, reviewing test scripts, adjusting test configurations, and validating network connectivity can help resolve common issues.

Best Practices for Effective Synthetics Monitoring

To maximize the effectiveness of synthetics monitoring in New Relic, consider the following best practices:

Regularly Review and Update Tests:

Web applications evolve over time, so it’s crucial to review and update your synthetic tests to reflect changes in functionality or user flows.

Monitor from Diverse Locations:

Test your application’s performance from various geographical locations to identify regional discrepancies and ensure a consistent user experience globally.

Set Realistic Alert Thresholds:

Establish alert thresholds that align with your application’s performance goals and user expectations. Avoid setting thresholds that trigger excessive alerts, leading to alert fatigue.

Leverage Synthetic Test Results:

Use the data and insights gathered from synthetic tests to drive optimization efforts, enhance user experience, and prioritize performance improvements.

Integrate with Other Tools:

Consider integrating synthetics monitoring with other tools in your DevOps ecosystem for seamless incident management, log analysis, or infrastructure monitoring.

Integrating Synthetics Monitoring with Other Tools

New Relic offers integrations with a wide range of tools and services, allowing you to extend the capabilities of synthetics monitoring. For example, you can integrate with incident management platforms like PagerDuty or communication tools like Slack to receive real-time alerts and collaborate with your team more effectively. Integrating with logging and error tracking systems such as Splunk or Sentry can help correlate synthetics data with application logs for deeper troubleshooting.

Real-Life Examples of Synthetics Monitoring

To illustrate the practical application of synthetics monitoring, let’s explore a few real-life examples:

E-commerce Website:

A popular online retailer utilizes synthetics monitoring to ensure their website’s availability and performance. They run regular tests to simulate user interactions, including product searches, adding items to the cart, and completing the checkout process. This helps identify potential issues, such as slow response times or payment gateway failures, allowing the team to take immediate action and minimize revenue loss.

Banking Application:

A banking institution employs synthetics monitoring to validate critical functionalities of their mobile banking app. They simulate user actions like logging in, transferring funds, and checking account balances. By continuously monitoring these interactions, they ensure a seamless and secure experience for their customers and detect any anomalies in real-time.


Synthetics monitoring in New Relic is a valuable tool for monitoring the availability and performance of web applications. By setting up synthetic tests, customizing alert policies, and analyzing the data and reports, you can proactively identify and resolve potential issues before they impact your users. Leveraging best practices and integrating with other tools further enhances the effectiveness of synthetics monitoring. Stay ahead of the competition by implementing synthetics monitoring in New Relic and delivering exceptional user experiences.

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